Join our team! 

If you're passionate about delivering world class customer service then we have the perfect career for you... 

Customer Service Agent 

We are looking to add experienced Customer Service Agents to join our growing team based in Edinburgh. Our Customer Service Agents will be dedicated to delivering world class customer service and ensuring that all of our customers receive a WOW customer experience throughout their journey with TenTel.

Key Responsibilities:

  • Engaging customers in conversations to understand their needs and provide them with the best possible solutions

  • Be customer focused and committed to improving each customer’s experience

  • Be part of a growing and innovative organization

  • Meeting/exceeding targets and KPI’s

  • Supporting customers and the delivery an outstanding customer experience

  • Up-selling/Cross-selling and promotions

  • Proactively identifying any possible improvements to team procedures

  • Delivery of actions and supply of suggestions within Operating Plan

As well as having a strong background in customer service, our Customer Service Agents will have:

Skills:

  • Excellent communication and listening skills

  • A polite, professional and friendly manner

  • Problem-solving ability

  • Positive self-starter with can do attitude and initiative

Experience:

  • Proven experience in similar customer related position

  • Experience of live web chat

Core Competencies:

  • Strong communication skills, able to listen to requirements and convert into resolution

  • Able to concisely assess customer requirements

  • Able to work in conjunction with both technical and non-technical teams

  • Adaptability to changing business requirements

  • High attention to detail

  • Desire to work within a fast-paced and fun environment

Working Hours:

  • Hours of work will be between 9am and 9pm

  • Full time and part time positions available

In return we offer:

  • A competitive salary with a commission structure

  • The opportunity to progress your career in a fast growing company

Job Type: Permanent

Salary: £16,500.00 /year

Job Location: Edinburgh

Required experience: Customer Service - 1 year

Interested? Great!

To apply simply send your CV to hr@tentel.co.uk and we'll be in touch with you. Successful candidates will be invited to our group interviews taking place at our Edinburgh office in January.   

 

A few helpful tips for a group interview:

 

  • Let your personality shine through! We all get nervous at interviews but it's important to not let nerves take over.  We just want to get to know you and how you stand out from other candidates in the group.  Don't worry we're a friendly bunch here!

  • It's not all about us.  A group interview gives you the opportunity to get to know the other candidates, after all they could be your future colleagues! 

  • Talk about yourself. We want to get to know you so sell yourself to us and don't be modest! Talk about things that you think will set you apart from other candidates like a hobby, an achievement or a quirky fact.