General FAQs

What is the connection fee?

We are very pleased to confirm, unlike some of our competitors, we do not charge a connection fee for all of our standard services.

Will there be any upfront costs when I sign up?

When you sign up to one of our packages we do require you to pay for your first month of services in advance.  

When will I receive my bill?

Our billing cycle commences from the 1st of the month to the last working day.  As one of our unique commitments to our customers, when you register for your telephony and broadband services with us, you are given a choice of the date you would like your direct debit payment to be taken.

Where can I view my bill?

You can view it on line in the My Account area of the website

I have exceeded my call plan – can I change it?

Yes of course you can by calling our Customer Service Team on 03330 112321

How can I change my personal details?

You can change some of your details on line by visiting the self-service section on our website or by calling our Customer Service Team on 03330 112321.

How can I change my direct debit details?

Your direct debit details can be changed by calling our Customer Service Team on 03330 112321.

Do I need a UK bank account to set-up a TenTel account?

In order to set up a monthly Direct Debit with us you will need a UK bank account, however, if you don’t currently have a UK bank account you can pay upfront for your services by calling our UK-based Sales Team on 03330 112321 Option 2 (You must make a minimum payment for 3 months of services).

Can I take TenTel services for my business?

Yes, however TenTel services are designed for residential purposes and therefore do not offer business support. 

How do I contact TenTel?

Call us on: -  033301 12321

Complete our contact form 

E-mail us on: -

Or chat on line with one of our advisors 

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