Our customer service charter
Here at TenTel we want to hear all our customers say WOW. We're constantly working to deliver a world class customer service and as part of our commitment to customer service we've developed our Customer Service Charter.
Let's take a closer look...
Our promise to you
We deliver a customer service that WOWs.
Our vision is to hear all our customers say WOW, part of that goal ensures we're constantly working to deliver a world class level of customer service that WOWs each and every one of our customers.
We provide products and services our customers want.
We aim to provide the most flexible, value for money, simple communication products and services that our customers want.
We are honest and transparent with our customers.
We're always upfront and honest with our customers, never hiding charges or fees away where you won't see them or hiding behind terms and conditions.
We offer all our customers a price guarantee.
Our price guarantee means that we'll always aim to beat the Big 4 standard prices over a period of 6 months (excluding special offers).