Rates and Charges

We aim to keep our rates and charges clear, simple and easy to understand so it’s easier for you to keep track of your costs.

The charts below highlight our standard rates and charges. A full breakdown of all our call rates and charges are also available to download.

usage charges


UK local and national (01,02,03)


UK mobile


Calls to 084, 087, 09 and 118 Numbers

10ppm + Service Charge*

Calling features (excl 1471)

£1.50 per feature

Data in excess of bundle

£1.50 per GB

Static IP Address



account charges


Cancelled / Non-payment of DD


Paper invoice/statement


Fibre activation


Fibre home mover fee


Cancelled order (more than 3 days prior to live date)**


Cancelled order (less than 3 days prior to live date)**



router charges


Non-returned standard router


Non-returned fibre router


Reconfigure router



engineer charges


New line installation


Fault investigation (if issue caused by customer)

Normal working day


Fault investigation (if issue caused by customer)

Weekdays before 8am and after 6pm or Saturdays


Fault investigation (if issue caused by customer)

Public & bank holiday


Engineer cancellation (by customer)


*Service charge amount as quoted in the TenTel Pricelist.
**This fee will be only be incurred if installation is cancelled  after the 14 day cooling off period.


Charges Update:

As of July 2015, Ofcom the industry regulator introduced a new initiative called 'UK Calling' which is designed to make call charges easier for everyone to understand. Here at TenTel we're always looking for ways to make our customers' lives easier and so have updated our pricelist so that it's much easier for our customers to understand. To view our updated price list, simply click the link below for 'TenTel Pricelist', or for more information about the UK Calling initiative please visit the dedicated Ofcom website at http://www.ukcalling.info/




- For a full list of all our rates please download our TenTel Pricelist.

- For a full list of our international call costs please download our TenTel International Call Pricelist.