Help & Support

Check out these handy FAQs for advice on getting connected, help with technical troubles or what to do if you’re moving home.

If you don’t find what you’re looking for call us on 03330112321 or complete our Contact Form.

We’re here 9am to 8pm weekdays and 9am to 5pm on Saturdays, or join us on live chat. 

Broadband 

General help with your broadband service and router.

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Moving home

If you're moving home or you are thinking of switching from your current provider.

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Phone and calls

Looking to change your call plan or report a problem with your line? 

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Fibre broadband

Find out more about our fibre services and how to check if fibre is available in your area. 

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TV

Need more help with your Roku player?

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